Wakefield & Associates
  • 23-Nov-2021 to 22-Jan-2022 (EST)
  • Montana - Call Center
  • Great Falls, MT, USA
  • Full Time


The Onsite Representative is a liaison between Benefis Health and Wakefield & Associates' business offices. The respective individual will play an essential role in monitoring operational and process items between the two entities.

Essential Job Duties:

  • Manage patient healthcare service problems by determining the cause of the problem; clarifying the customer's concerns; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Validating accounts to insure they are assigned to the appropriate areas of the workflow
  • Responsible for managing and maintaining all correspondence including, faxes, bankruptcies, mailed information, mail return, etc
  • Address and manage direct patient contact as requested
  • Manage workflow reporting as requested by Benefis Health and Wakefield & Associates' management
  • Respond and manage all voicemails promptly
  • Work with management when issues are recognized to help improve efficiencies and streamline processes
  • Work as Liaison with On-Site Management
  • Contributes to team efforts by accomplishing related results as needed
  • Ensures superior ongoing patient satisfaction and customer service
  • Is proficient in practice management software applications for A/R management
  • Proficient in MS Office applications (Excel, Word, Outlook, etc.)
  • Collect self-pay monies due to Benefis Health, by utilizing correspondence, personal calls, or face-to-face counseling, following the organizations credit and collections guidelines and policies and procedures
  • Review payment options, discuss possible financial assistance and create/approve payment arrangements
  • Maintains confidentiality of all personnel and patient care and relations information
  • Complies with the hospitals and Wakefield & Associates' Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations
  • Follows hospital and departmental policies and procedures
  • Ability to communicate in a clear, concise manner that supports teamwork
  • Must be a self-starter, self-managing, and self-motivated
  • Must be free from governmental sanctions involving health care and/or financial practices


  • Major Medical Insurance
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term & Short Term disability 100% paid by employer after 1 year
  • Voluntary Term Life
  • 401(k) Savings Plan
  • UNUM Supplemental Insurance
  • Paid Holidays
  • Paid Time Off

Wakefield & Associates Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to and will not be discriminated against on the basis of, race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

Wakefield & Associates
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