Wakefield & Associates
  • 25-Oct-2021 to 24-Dec-2021 (EST)
  • Tennessee - Compliance
  • Knoxville, TN, USA
  • Full Time

General Summary of Duties:

The Compliance Analyst receives and logs inbound correspondence, distributes to appropriate parties, and takes appropriate actions (seek validation, etc.) to enable you to draft and send timely responses. Treat consumer files in accordance with compliance requirements. Work the correspondence/written dispute work queue.

Duties of Job:

  • Receive and log inbound correspondence
  • Recognize disputes, cease communication requests, notification of attorney representation, requests for validation, complaints, and compliments received in correspondence
  • Locate accounts, take appropriate action on accounts in accordance with compliance procedures
  • Prepare and mail responses to correspondence in accordance with compliance procedures
  • Ensure disputes and validation requests are handled in a timely manner in accordance with compliance procedures

Job Requirements:

  • High school education
  • Advanced knowledge of Microsoft Word
  • Must be a reliable self-starter willing to work independently or as part of a group
  • Ability to learn and apply processes to work tasks
  • Ability to understand the legal foundation of work processes
  • Ability to maintain confidentiality of information and documents
  • Ability to read, understand and follow oral and written instruction
  • Accurately type 45-60 WPM minimum
  • Must be team and company oriented


Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance department


  • Major Medical Insurance
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term & Short Term disability 100% paid by employer after 1 year
  • Voluntary Term Life
  • 401(k) Savings Plan
  • UNUM Supplemental Insurance
  • Paid Holidays
  • Paid Time Off

Wakefield & Associates
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