Wakefield & Associates
  • 19-Oct-2021 to 18-Dec-2021 (EST)
  • Tennessee - RMEx Collections
  • Knoxville, TN, USA
  • Full Time

The primary responsibility of the Collection Specialist is to notify/locate customers whom have outstanding account balances and attempt to secure payment.


  • Initiates calls to consumers on delinquent accounts to secure payments and/or appropriate resolution of the account.
  • Efficiently handle high call volume of both inbound and outbound calls on a dialer system.
  • Work to maintain and grow assigned collection route and keep inventory current.
  • Work to master negotiation skills to maintain high level of payment conversion of right party contacts.
  • Evaluate accounts to determine what additional work is needed to resolve the account.
  • Inventory consists of primarily medical accounts. Evaluate accounts for possible insurance to resolve accounts.
  • Evaluate accounts to determine if suit authorization needs to be requested from our client.
  • Process incoming calls from consumers, insurance companies, attorneys etc., and if need be, route calls to the appropriate department to be worked.
  • Performs other duties as assigned by department management.


  • A minimum of 2 years of related experience preferred.
  • Excellent communication skills.
  • Strong telephone customer service skills.
  • Basic keyboarding skills, and a knowledge of, or ability to learn about, collection procedures and governing laws applicable to position.


  • Major Medical Insurance
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term & Short Term disability 100% paid by employer after 1 year
  • Voluntary Term Life
  • 401(k) Savings Plan
  • UNUM Supplemental Insurance
  • Paid Holidays
  • Paid Time Off

Wakefield & Associates
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