Wakefield & Associates
  • 20-Sep-2021 to 19-Nov-2021 (EST)
  • Tennessee - PSU
  • Knoxville, TN, USA
  • Full Time

Essential Duties and Responsibilities:

  • Pre-screen accounts for a possible third-party payer
  • Responsible for the billing and follow-up of insurance accounts
  • Contacts third-party payers via telephone/mail for payment status, according to schedule of disposition to be worked on given days
  • Researches, identifies, and rectifies any special circumstances affecting delayed payment on accounts to include appeals of denied claims
  • Writes up payments and adjustments for posting to the FACS system
  • Verifies any balance after insurance has paid is the patient's responsibility before transferring the account to self-pay
  • Documents activity in patient accounting system. Maintains all reports, files and records as needed
  • Adheres to all established company policies and departmental procedures
  • Remains current on Federal and State regulations and statues that influence collections of receivables
  • Performs other duties as assigned by managing supervisor

Job Requirements:

  • High school education
  • Knowledge of business office procedures insurance industry experiences a plus
  • Prior medical billing and insurance follow-up experience preferred
  • Ability to maintain effective working relationships with patients, clients, employees, the public, and internal and external clients
  • Ability to maintain confidentiality of information and documents
  • Ability to read, understand and follow oral and written instruction
  • Ability to take charge of projects, and assist in the development of systematic methods of communicating with clients and working accounts for successful resolution
  • Must be a self-starter, self-managing, and self-motivated
  • Must be team and company oriented


  • Major Medical Insurance
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term & Short Term disability 100% paid by employer after 1 year
  • Voluntary Term Life
  • 401(k) Savings Plan
  • UNUM Supplemental Insurance
  • Paid Holidays
  • Paid Time Off

Wakefield & Associates
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