Wakefield & Associates
  • 13-Oct-2020 to 12-Dec-2020 (EST)
  • Tennessee - RMEx Collections
  • Knoxville, TN, USA
  • Full Time

Healthcare Collection Specialist is responsible for contacting consumers regarding past due accounts and negotiating an acceptable resolution. All representatives will receive up to two weeks of training on the law, the operating system, basic rules of collection, and telephone etiquette tailored to each individual based upon their prior experience. Every new employee will also receive the necessary training and testing to become an certified ACA Professional Collection Specialist with in the first 6 months. This is a full time 40 hours per week position with schedule/shift flexibility.

Duties & Responsibilities:

  • Place phone calls to consumers and process the documented collection work
  • Understand and utilize basic collection techniques to communicate with consumers
  • Determine when legal action is required and complete the necessary steps to litigate
  • Maintain compliance with state/federal/client requirements
  • Ability to multi-task while managing the pace of a call and focus on the consumer
  • Ability to learn and execute skills needed to secure payments
  • Communicate in a clear, professional, and timely manner
  • Ability to effectively and efficiently organize work and work flow
  • Understand and abide by FDCPA, TCPA as well as HIPPA guidelines

Minimum Qualifications:

  • High school diploma or equivalent
  • Working knowledge of Microsoft applications Word, Excel, and Outlook
  • Typing: 25wpm minimum
  • Detail-oriented with good problem-solving skills
  • Ability to work independently and in a challenging environment
  • Work regularly scheduled shift


  • Major Medical Insurance
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term & Short Term disability 100% paid by employer after 1 year
  • Voluntary Term Life
  • 401(k) Savings Plan
  • UNUM Supplemental Insurance
  • Paid Holidays
  • Paid Time Off
Wakefield & Associates
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