Wakefield & Associates
  • 23-Sep-2020 to 22-Nov-2020 (EST)
  • Tennessee - EBO Call Center Dialer Strategist
  • Knoxville, TN, USA
  • Full Time

At Wakefield & Associates we succeed as a team, not as individuals. Collaboration and cooperation are prerequisites. Exceptional communication skills are crucial. Competence with computers is valued. Punctual, enthusiastic, quick learners can thrive in our offices.

 

We currently have an open position for a motivated EBO Call Center Dialer Strategist who is wanting to grow their career! You will be a key player at a growing company.

 

Job Responsibilities:

  • Daily monitoring of agent canvas to ensure call center adherence goals are met
  • Execute scheduled campaigns, both dialer and manual, across multiple sites
  • Analysis of dialer results to determine call efficiency
  • Recommend changes for dialer system settings to improve call efficiency
  • Communicate outline of daily campaign strategy to call center leadership team
  • Assist workforce management team as needed
  • Monitor and send recurring reports
  • Responsible for maintaining a collection route and meeting a reduced collection goal
  • Other duties as required

 

Job Requirements:

  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Strong time management skills
  • Ability to multitask
  • Strong analytical and organizational skills
  • Ability to work with data, spot trends, identify problems, draw conclusions and make recommendations
  • Ability to convey information clearly and concisely to groups or individuals either verbally or in writing
  • Ability to work both independently and as part of a team
  • Able to work competently and professionally under tight, frequent deadlines and adhere to timelines
  • Dialer user certification preferred

 

Benefits:

  • Major Medical Insurance
  • Flexible Spending Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Long Term & Short Term disability 100% paid by employer after 1 year
  • Voluntary Term Life
  • 401(k) Savings Plan
  • UNUM Supplemental Insurance
  • Paid Holidays
  • Paid Time Off

 

If you are an efficient and goal orientated self-starter, we want to hear from you!

Wakefield & Associates
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